- Every process should work only
on pre-defined systems, protocols and products.
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- Every section should generate
quantified information capable of being analysed. Mistakes must
not become failures.
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- Every section is a 'Customer'
of the preceding section and must receive the best service
through systems . The chain is only as strong as its weakest
link.
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- Every individual is a creative
resource capable of analysing, understanding, managing and
evaluating his/her own work for continuous improvement.
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- Every worker has a duty and
responsibility to assist, develop and improve his/her colleagues
and their place of work through the quality circles.
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- Team work is paramount for
success - The game is bigger than the player.
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- Trust and transparency form
the bedrock of our customer relations and organization culture.
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- Change is a part of our life
and is essential to bring about continuous improvement. We are
not afraid of change.
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